Our agents take customer service to heart and go beyond a smile and politeness and are mentally and physically present and available. Regardless of the position held, the body and mind must be ready to react and even know how to act before the situation even arises, whether it is to welcome people or prevent a dangerous event.
BE HUMAN AND PROFESSIONAL
Respect and courtesy are values that are reflected in all areas of our work. Each member of the team is responsible for representing Dans la Foule inc and its clients to all festival-goers, residents, management, clients, promoters and colleagues.
Teamwork is not only experienced across the company, but also with any worker present in the workplace ensuring that operations run smoothly. Being at your post at the time indicated on the schedule, assisting a colleague when needed, or asking questions and communicating are all actions that we prioritize using.